Getting started
How do I import my customer list?
Open the Events page and use Add event to enter customers one at a time, or wire your booking software to the webhook endpoint shown in Settings → API keys. Each event needs a customer email, an event date in the Gregorian calendar, and an event name.
Which calendars are supported?
Lunar (Chinese), Hijri (Islamic), and Hebrew. Pick a default in Settings; individual events can override the default if a customer celebrates a different anniversary.
How long until my first email goes out?
Daily dispatch runs once every 24 hours. New events become eligible the next time the trigger date in the chosen calendar matches today. The dashboard's Upcoming sends list shows exactly when each contact will receive their next email.
Email & deliverability
Why are my emails coming from a Lunar address?
Until you verify your own sender identity, dispatch falls back to a shared Lunar address with your business name as the display label. To send from your own domain, add a sender identity in Settings and click the verification link sent to that address. For best deliverability, also add SPF, DKIM, and DMARC DNS records — instructions are in the same panel.
Some emails bounced — what does that mean?
Bounces happen when a recipient inbox rejects the message (mailbox doesn't exist, full, or blocked). Hard bounces are added to your suppression list automatically so we don't keep emailing dead addresses. Repeated soft bounces over time are also suppressed. You can review and remove entries from Settings → Suppression list.
How do unsubscribes work?
Every email contains a one-click unsubscribe link and a List-Unsubscribe header that Gmail and Apple Mail use for native unsubscribe buttons. Clicking it adds the recipient to your account's suppression list and the daily dispatch job filters them out before sending.
Billing
What happens when my trial ends?
Dispatch keeps running for active and trialing subscriptions. If your subscription becomes past_due or canceled, the daily job stops sending for your account but no data is deleted. Reactivate a paid plan from Settings → Plan & usage to resume.
Can I change plans?
Yes — visit Pricing and pick a new tier. Limits update immediately. Downgrades take effect at the end of the current billing period so you don't lose paid time.
What counts toward my monthly send limit?
Only successful sends. Bounces, complaints, and emails blocked by suppression don't count. The Plan & usage card in Settings shows live usage for the current billing period.
Account
How do I reset my password?
On the sign-in page, click Forgot password. We'll email a reset link valid for one hour.
How do I delete my account?
Email support and we'll permanently remove your account, contacts, campaigns, and logs within 30 days, in line with our privacy policy.
Troubleshooting
An email I expected didn't go out.
Check the Logs page for the recipient. Common causes: the address is on your suppression list, you've hit your daily send cap, your subscription is past due, or the campaign is paused. Each log entry shows the exact reason.